Last Updated: August 1, 2026
At KURU Footwear, we know that finding real relief takes more than a quick try-on at home. That’s why every purchase is backed by our Feel Better Promise — our risk-free guarantee that gives you 91 days to wear your shoes in your everyday life and truly experience the difference.
Feel Better Promise — 91-Day Free Returns & Exchanges
We offer free shipping, free returns, and free exchanges to make everything easy. If we can’t improve your foot pain, we’ll refund your money. No questions asked.
Your Feel Better Promise is automatically included with every purchase.
Return Conditions
To be eligible for a return, please note the following:
- Returns or exchanges must be initiated within 91 days of your delivery date
- Shoes may be returned in worn condition — we encourage you to wear them as part of your daily routine during the trial period
- Each order is limited to two total exchanges
- Must include a Return Merchandise Authorization (RMA) number on your return for tracking purposes
- Keep your KURU box and packaging until you’re sure about your fit — you’ll need it for our hassle-free return process
Final Sale Items
The following items are not eligible for return or exchange:
- Items labeled as “Final Sale” and/or “Non-Returnable”
- Gift Cards
- Accessories (including SPARC 2.0 Socks, KURU SHIELD Shoe Protector Spray, T-shirts, Hats, and Care & Cleaning Kits)
How to Initiate a Return
Making a return is easy! Simply visit our Return Center at returns.kurufootwear.com and enter your order number and email address to get started.
Follow the prompts to choose your return method:
- For U.S. customers (excluding Hawaii & Alaska): The easiest and most affordable option is to use a FedEx Easy Returns QR code to drop off your shoes at one of their many return bar locations — no box or label needed
- If you prefer another return method, you can print and use a shipping label
- Canadian customers receive a free return shipping label
If you need assistance, please contact us at dsgffv-support@outlook.com.
Return Shipping
For U.S. customers (excluding Hawaii & Alaska), free returns are available when using FedEx Easy Returns.
Please note: For international, APO, and FPO orders, shipping costs both ways for returns and exchanges are the responsibility of the recipient. We do not refund international duties, taxes, or VAT.
Refunds
Once we receive your returned shoes, we will process your refund and automatically apply a credit to your credit card within 1–4 business days.
Depending on your credit card company, it may take an additional 2–14 business days for the credit to appear on your account.
You will receive an email confirmation once your refund has been issued.
Please note: Returns or exchanges not shipped within 28 days of placing the request will be canceled.
Exchanges
We offer free exchanges for U.S. customers (excluding Hawaii & Alaska). Each order is limited to two total exchanges.
When using our provided shipping label, return shipping for your exchange is FREE on all domestic orders shipped within the U.S. We will ship out your exchange order within 1–4 business days of receiving your returned shoes.
Damaged or Defective Items
If you receive a damaged item or your package appears to have been damaged in transit, please contact us immediately at dsgffv-support@outlook.com with your order number and photos of the damage. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions about our return policy, please contact us:
Email: dsgffv-support@outlook.com
Return Address: 2161 Broadcast Drive, ALBUQUERQUE, NM 87101, USA